Human Resource Management
Critical to the successful running of an efficient practice is a clear set of office policies and the effective management of employees. Given the close proximity in which the clinician and staff work with one another, it is not uncommon for hierarchical lines to become blurred, placing the clinician in the difficult position of straddling the line between ‘boss’ and ‘friend.’ This makes effective management increasingly difficult and often leads to poor management decision-making.
“Train people well enough so they can leave. Treat them well enough so they don’t want to.” -Richard Branson